Our most frequently asked shopping questions.
Placing an order is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details, and you're all set.
Yes, to place an order, you must be 18 years of age or older. We are strictly committed to promoting responsible consumption of our products, especially those containing CBD. Upon delivery, you may be required to verify your age. If you have any questions or concerns regarding age restrictions, please contact our support team, and we'll be happy to assist you.
At the moment, we currently accept payments exclusively via bank transfer. We're actively exploring different payment providers to enhance your shopping experience. Due to the unique nature of our CBD products, finding a suitable provider has been a challenge. Rest assured, we haven't given up, and we're working diligently to integrate additional payment options. We appreciate your understanding and hope to offer a more diverse range of payment methods soon. If you have any concerns or need assistance with your payment, please don't hesitate to contact our support team.
We're proud to partner with Royal Mail for our delivery services. Known for their reliability, Royal Mail ensures that your orders are handled with care and delivered promptly to your doorstep. We trust Royal Mail to provide a seamless delivery experience. If you have specific delivery preferences or questions, feel free to reach out to our support team, and we'll be happy to assist!
Upon dispatch, we'll send you an email containing a tracking code for your order. While tracking details are available for your convenience, rest assured that all our deliveries come with a next-day delivery guarantee. We prioritize the swift and secure delivery of your purchase to ensure you receive it in no time. If you have any concerns or need assistance with tracking, our support team is here to help!
We're here to help! If you encounter any issues with your order, contact our support team with your order number, and we'll assist you promptly.
Currently, we only offer shipping within the United Kingdom. Our services are tailored to provide a seamless and reliable experience for our UK customers. While international shipping is not available, we appreciate your interest. If you have any questions or need further assistance, feel free to reach out to our support team. We're here to help!
If you need to return an item, please visit our [Returns & Exchanges] page for detailed instructions. Follow the steps provided, and feel free to contact our support team if you have any questions.
We strive to offer environmentally friendly products whenever possible. Check the product description for eco-friendly certifications and details about our commitment to sustainability.
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