Returns and Exchange policy

2.1 Returns:

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and with all original tags and packaging intact.
• Returns must be initiated within 7 days from the date of purchase.
• Proof of purchase, such as a receipt or order confirmation, is required.

2.2 Exchanges:

We accept exchanges for products that meet the above criteria. If you wish to exchange a product for a different size, color, or style, please follow the exchange process outlined below.

3.1 Initiating a Return or Exchange:

To initiate a return or exchange, please contact our customer support team to request a Return Authorization (RA) number.

Clearly label the RA number on the outside of the return package.

3.2 Returning the Product:

Pack the product securely in its original packaging along with a copy of the packing slip or receipt.

Send the package to the address provided by our customer support team.

3.3 Exchanging the Product:

• Contact our customer support team to request an exchange.
• Follow the same packaging and labeling instructions as for returns.
• Specify the desired product size, color, or style for the exchange.

4.1 Refunds:

Once we receive and inspect the returned product, we will process your refund to the original payment method within 3 business days. Please note that shipping and handling fees are non-refundable.

4.2 Exchanges:

After receiving your return and verifying eligibility, we will process the exchange and ship the replacement product to you.

5.1 Defective or Incorrect Products:

If the return is due to a defect in the product or an error on our part, we will cover the return shipping costs.

5.2 Other Returns:

For all other returns and exchanges, you are responsible for the return shipping costs.