Shipping Policy
(Last updated: 10th October 2023)
1. Shipping Methods
At "Resting By The River", we primarily use Royal Mail Small Parcel service for shipping our products. This service offers reliable and cost-effective shipping options for our customers.
2. Shipping Rates
2.1 Standard Shipping:
We offer standard shipping rates for all orders shipped via Royal Mail Small Parcel service. The shipping cost will be calculated at checkout and is based on the size, weight, and destination of your order.
2.2 Free Shipping:
We may offer free shipping for orders that meet a certain minimum purchase amount or as part of specific promotions. Please check our website for current free shipping offers.
3. Delivery Time
3.1 Estimated Delivery:
The estimated delivery time for your order will depend on your location and the shipping method chosen. Standard delivery times can vary and will be provided to you at checkout.
3.2 Delays:
While we make every effort to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as adverse weather conditions or postal service disruptions.
4. Tracking Your Order
For orders shipped via Royal Mail Small Parcel service, tracking information will be provided when available. You can track your order's progress on the Royal Mail website using the provided tracking number.
5. Shipping Destinations
We currently offer shipping services to addresses within the United Kingdom. If you are located outside of the UK, please contact our customer support team. Due to shipping restrictions we do not currently ship anywhere outside of the UK.
6. Shipping Restrictions
6.1 PO Boxes:
Please note that Royal Mail Small Parcel service may not deliver to PO Boxes. Ensure that you provide a physical address for delivery.
6.1 Overseas:
Because of the different laws regarding CBD products, we are currently unable to offer delivery to anywhere other than the United Kingdom.
6.2 Customs and Duties:
Customers are responsible for any applicable customs duties, taxes, or fees due by any relevant or applicable authorities.
7. Lost or Damaged Shipments
In the event that your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with Royal Mail to resolve the issue and ensure a satisfactory outcome.
8. Returns and Exchanges
For information on returning or exchanging products, please refer to our Return and Exchanges Policy.
9. Contact Us
If you have any questions or concerns about our shipping policy or your order's delivery status, please contact our customer support team at any time.
Our Policies page serves as a comprehensive resource where you can find information about our terms, conditions, and guidelines that govern your use of our services and interactions with our website.
